How can we help?
Guides
- Install on iPhone: One tap on iOS 17.4+, or scan the QR code.
- Install on Android: Samsung, Pixel and others: scan or type the code.
- Data not working?: The four things that fix almost every case.
- Does my phone support eSIM?: Check your model before you buy.
Frequently asked questions
Can I keep my current number?
Yes. The eSIM is added next to your own SIM, so your number stays on your phone and you can still get calls and SMS on it (your operator's roaming prices apply to those). The Gigify eSIM is used for mobile data.
Can I make calls with this eSIM?
It's data only: it has no phone number for regular calls or SMS. Apps that work over the internet, such as WhatsApp or Telegram, work as usual.
Does my phone support eSIM?
Check your model before you buy. Check your phone
When should I install it?
Install before you travel, while you have Wi-Fi. The eSIM's days only start counting when it first connects abroad.
How do I know if it's set up right?
Check that the eSIM is on, Data Roaming is on, and mobile data uses this line.
Data not working?
Data Roaming is off. Travel eSIMs always count as roaming, even with a local network. Turn Data Roaming on for the travel eSIM line.
Can't scan?
Choose "Enter code manually" and paste the full activation string from your eSIM page (it starts with LPA:1$).